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FREQUENTLY ASKED QUESTIONS
LOTTO MAX Dream Big Contest

CUSTOMER SUPPORT

How do I contact Customer Support?
There are a variety of ways for you to reach us. Your feedback is always important to us. We look forward to receiving your comments, suggestions and questions.

Chat with us
You can chat with a Customer Support Associate 24 hours a day, 7 days a week.
Customer Support

Call us
You can reach our Customer Support team via phone daily from 7:00 AM to midnight PST.
1-866-815-0222

CONTEST DETAILS

What is the LOTTO MAX Dream Big Contest?
From September 5 to October 21, 2024, customers can enter LOTTO MAX tickets purchased during the contest period for a chance to win the $1 million grand prize plus thirty (30) weekly $10,000 prizes each week over the 6-week contest. To earn entries into the contest, participants must enter LOTTO MAX tickets purchased in-store on this website or set up their PlayNow account to have eligible online purchases automatically entered on their behalf.
How do I enter the Dream Big contest?
It's easy!

Step 1: Register or Sign In
First, you’ll need to register for a contest account. If you have previously participated in a BCLC online contest such as Tech the Halls or Crossword, simply sign in using the same email and password.

Step 2: Enter Your Tickets
To earn contest entries from tickets you purchased in-store from a lottery retailer, log in and scan your ticket(s) with your mobile device (preferred) or the webcam on your desktop computer.

To have your online tickets purchased on PlayNow automatically entered into the contest, follow the steps detailed here. Once you’ve completed those steps, eligible online purchases will be automatically entered on your behalf.

Check out the Official Contest Rules and Regulations for information on how to enter without purchase.

Earn one (1) contest entry for every $1 spent on LOTTO MAX (add-ons such as Extra not included). Each entry qualifies for the $1 million grand prize draw, plus the thirty (30) $10,000 weekly draws for the week in which your ticket is entered. For example, if you enter a ticket on September 5, 2024, it will be entered into the grand prize draw plus the thirty (30) draws of $10,000 from all entries collected between September 5, 2024, at 3:00:00 AM EDT until Monday, September 16, 2024, at 2:59:59 AM EDT.

Step 3: Check Your Entries
Check your TICKET HISTORY to see your entries earned from in-store purchases for each weekly draw and for the grand prize draw. Eligible entries earned from online purchases can be viewed on your PlayNow account promotions page. If you still have questions about your total number of contest entries, please visit our support site.
Why are my entries earned from in-store retail and online purchases kept separate?
Due to technical limitations, we are unfortunately not able to accurately display online ticket purchase totals on this website at this time. For the number of contest entries from online purchases, visit your PlayNow account. If you still have questions about your total number of contest entries, please visit our support site.

SCANNING TICKETS

What do I do if I’m having trouble scanning my tickets?
  1. Make sure you are in a well-lit location
  2. Turn up the brightness setting on your device
  3. Ensure there are no folds, scratches or tears that may make the ticket unreadable
  4. Ensure the ticket is laying flat and on a plain background. Your phone’s camera may have trouble scanning the code if it’s tilted at an angle
  5. Make sure the entire barcode at the bottom of your ticket is visible to the camera
  6. If you're holding the phone too close or too far away, it may not scan the ticket. Try holding the phone about a foot away and slowly moving it towards the barcode
  7. If you are using your computer’s webcam, try logging in to this website with your mobile device and scan tickets with the camera on your mobile phone or tablet
Your participation is important to us! If you are still having issues scanning tickets, contact the BCLC Support Centre at 1-866-815-0222.

ELIGIBILTY

Which tickets are eligible for the contest?
LOTTO MAX tickets purchased between 3:00 AM EDT on Thursday, September 5, 2024, and 3:00 PM EDT on Monday, October 21, 2024, are eligible for this contest. LOTTO MAX Free Plays and Replacement Tickets are not eligible.
Do I have to purchase a ticket to enter?
No, to request an entry without the purchase of a LOTTO MAX ticket (NPN), you must complete the following steps:
  1. Clearly print the words “LOTTO MAX DREAM BIG CONTEST” with the email address associated with your Dream Big Contest account, your first and last name, email, telephone number and complete mailing address (including postal code) along with a one hundred (100) or more word, unique and original handwritten essay on the subject “What I would do if I won one million dollars” on a plain white piece of paper and mail it (in an envelope marked “c/o Player Services re: LOTTO MAX Dream Big Event” with sufficient postage) to 74 West Seymour Street, Kamloops, BC, V2C 1E2.
  2. Essays must be received by BCLC by October 15, 2024, in order to be processed before the contest closing date of 3:00 PM EDT on Monday, October 21, 2024.
  3. Five (5) LOTTO MAX No Purchase Necessary (NPN) entries will be provided per posted request.
  4. To be eligible, each request must: (i) be received separately in an envelope bearing sufficient postage; (ii) include all details noted in Section 1 above; and (iii) be post-marked during the Contest Period and be received no later than October 15, 2024 (to allow sufficient time for the contest administrator to assign the entries).

See the Official Contest Rules and Regulations for full details on the No LOTTO MAX Play Necessary (NPN) method of entry.
When does the Dream Big Contest end?
The contest ends on October 21, 2024, at 3:00 PM EDT.
Do I need to keep the tickets I entered in the contest in order to win?
No. You will not be required to present the original ticket you entered to claim a prize for this contest.
Are retailers eligible for this contest?
BCLC employees, lottery retailers and household members of both groups are not eligible to enter this contest. For full eligibility details, see Official Contest Rules and Regulations.

PRIZES AND WINNERS

Can I win more than one prize?
Yes! You can win more than one of the $10,000 weekly draws if you enter during more than one weekly contest period. All entries are automatically entered into the $1,000,000 grand prize draw.
When will winners be contacted?
Winners of the weekly draws will be contacted within 5 business days of the draw. The first weekly draw will be held September 20, 2024, and the last weekly draw and $1,000,000 grand prize draw will be held October 25, 2024, or as soon as possible thereafter.

The contest administrator will attempt to notify each potential winning entrant by telephone or email. See the Official Contest Rules and Regulations for details.
When will the winners be announced?
Weekly and grand prize winners will be posted on the Winners Page on this website as each winning entry is confirmed.
How long will it take to receive my prize?
It will take approximately 5 business days to contact and validate a winner, and then up to 2 additional business days to get their cheque to them. We know this can feel like a long time, and we thank all of our winners for their patience!

SIGN UP, LOG IN AND ACCOUNT

If I signed up on your website for another second chance contest, do I have to sign up again?
If you have previously participated in a BCLC online contest such as Tech the Halls or Crossword, you can sign in to the LOTTO MAX Dream Big Contest using the same email and password.
Why am I getting the error message “Your email address is already in use” when I try to sign up for the contest?
If you receive this message and you have not already signed up for the LOTTO MAX Dream Big Contest, there are two possibilities:
  1. It is possible that someone else in your household has signed up using the same email address. An email address cannot be used by more than one person. If you believe this message is incorrect, contact us for assistance.
  2. If you have previously signed up for the LOTTO MAX Dream Big Contest with this email address and have forgotten your password, go to the Forgot your password page.
What if I forgot my email address and/or password?
If you’ve already signed up for this contest and have forgotten your email address and/or password, go to the Forgot your password page.
What if I have forgotten the answers to my security questions?
If you’ve already signed up for this contest and have forgotten your email address and/or password, go to the Forgot your password page.
I no longer have access to the email I signed up with. What should I do?
If you have forgotten or no longer have access to the email you signed up with, contact us for assistance
How do I change my phone number, email address or other information I signed up with?
Log in and then click on your name in the top right corner. This will open your profile, which you can then edit.